Job Description

AdventHealth Night Shift Call Center Representative

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Part time

Shift: Night (United States of America)

Address: 501 REDMOND RD NW

City: ROME

State: Georgia

Postal Code: 30165

Job Description:

• Contacts key personnel after hours as needed.
• Maintains an operational call log of all activities, requests, and issues.
• Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure.
• Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff.
• Communicates effectively with patients, families, and healthcare team members. Other duties as assigned.
• Maintains a courteous and professional manner when answering calls.
• Demonstrates skill and proficiency when executing overhead announcements.
• Forwards calls promptly to proper departments, patient rooms, or staff as necessary.
• Understands and responds to all codes and alarm systems.
• Updates and maintains all on call lists for staff when notified of changes.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Basic understanding of numerous computer systems. [Required]
• Must be proficient in the English language. [Required]
• Ability to communicate effectively. [Required]
• Customer service skills required.
• Experience with Microsoft Office Suite required.
• Ability to work with attention to detail in reading, writing, and computer tasks required.
• Organizational and interpersonal skills required.
• Ability to answer calls promptly, courteously, and accurately required.
• Knowledge of basic insurance concepts preferred.
• Bi-lingual abilities preferred.
• Ability to follow both written and verbal instructions required.
• Willingness to work flexible schedules, including nights, weekends, and holidays required.
• Ability and willingness to adapt to change required.
• Clear and precise speaking abilities required.

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ years' experience handling high-volume telephone or customer service interactions in a fast-paced environment [Required]
• 1+ years' experience in switchboard operations. [Preferred]
• Physical Requirements: (Please click the link below to view work requirements) Physical Requirements -

Pay Range: $14.44 - $21.66

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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