Job Description
Join the IVI RMA team as a Full-Time Medical Receptionist! At IVI RMA North America, we're dedicated to helping individuals and families achieve their dreams of building a family. As part of our team, you'll have the opportunity to make a meaningful impact by providing compassionate support throughout each patient's journey. We're looking for a friendly, organized, and customer-focused professional who thrives in a collaborative healthcare environment and is passionate about delivering exceptional service.
Schedule: Full-time, Monday through Friday.
Position SummaryThe Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public.
At Boston IVF, we do whatever it takes to deliver outstanding patient care. As a receptionist, your responsibilities will include:
Key Responsibilities
Welcome and greet patients and visitors in a professional and compassionate manner
Answer and route patient phone calls
Maintain a calm, composed, and professional demeanor
Anticipate patient needs and anxieties; provide clear and supportive responses to questions
Schedule patient appointments in accordance with physician templates
Identify scheduling conflicts and recommend appropriate solutions
Maintain accurate patient records, including demographic, financial, and insurance information
Collect co-pays and patient payments
Coordinate patient care in collaboration with nursing staff
Partner with the Finance Department to ensure reimbursement and insurance information is complete
Appointment confirmations and patient charting
High School Diploma or GED required; Associate degree preferred
Minimum of 1 year experience as a medical office receptionist
Minimum of 3 years customer service experience
Strong computer proficiency
Excellent listening, communication, and interpersonal skills
Ability to work independently and exercise sound judgment
Comfort working in a fast-paced, high-standard, and occasionally stressful environment
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: &
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
We're always looking to connect with exceptional talent! While there may not be an immediate opening for this role, we're actively building a pipeline of qualified candidates for future opportunities. If your background aligns with our needs, a member of our Talent Acquisition team may reach out as positions become available.
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