Job Description

Employment Classification: Non-Exempt


Department: Instruments


Reports To: Sales Manager


Work Style: On-site (After some time of success in the position, there is a potential of some days working at home office.)

Position Summary


The Customer Service Representative supports the Sales team by serving as a key liaison between customers and internal departments. This position manages customer orders, responds to order-related inquiries, coordinates shipments and returns, and helps ensure customers receive accurate, timely, and professional service.

Key Responsibilities

• Serve as a liaison between customers and internal departments regarding pricing, product availability, repairs, returns/exchanges, back orders, and other order-related matters.
• Receive customer sales orders and accurately enter orders into the ERP system.
• Respond to customer inquiries regarding pricing, delivery schedules, shipment status, terms, and other order information.
• Track incoming shipments and process back-ordered items upon receipt.
• Review and process purchase orders in accordance with company policies.
• Coordinate with Sales and Accounting regarding credit memos.
• Assist with sales-related projects and customer service activities as needed.
• Coordinate with internal departments to support smooth and cost-efficient operations.
• Perform other customer service and order-processing responsibilities as assigned.
• Work additional hours when necessary and appropriate.

Qualifications

• Minimum 3 years of customer service experience.
• Experience with ERP-based order entry.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, Outlook, and cloud-based file storage systems.
• Ability to calculate discounts, percentages, and other basic figures.
• Strong attention to detail and commitment to accuracy.
• Strong organizational and follow-through skills.
• Ability to communicate effectively with customers, coworkers, and various levels of management.
• Professional judgment and discretion.
• Flexible, disciplined, and team-oriented work style.
• Self-motivated with a willingness to contribute to organizational goals.
• Two-year college degree or equivalent work experience preferred.

Application Form

Job Tags

Work experience placement, Work at office, Home office, Flexible hours

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