Job Description
Quick Facts Compensation: $17.25/hr plus monthly performance bonuses
Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required
- No Sundays
- One night shift per week (12:00PM - 8:00PM)
- Every 4th rotating Friday (9:00AM - 7:00PM)
- Every 4th rotating Saturday (8:00AM -12:00PM)
- During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)
Who We're Looking For We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:
- Have collections, auto finance, banking, lending, call center, or customer service experience
- Are comfortable discussing payment obligations and negotiating resolutions
- Can remain professional when handling challenging customer conversations
- Ask thoughtful questions and actively listen to understand customer situation
- Are organized, detail-oriented, and able to manage multiple priorities
- Are motivated by goals, performance metrics, and bonus opportunities
What You'll Do - Manage a portfolio of delinquent auto loan accounts
- Contact customers to discuss payment options and resolve delinquency
- Negotiate payment arrangements and other account solutions
- Research customer information and assist with loss mitigation activities
- Document customer interactions accurately in company systems
- Meet or exceed performance and quality expectations
What You'll Bring - High school diploma or equivalent
- Strong communication and customer service skills
- Ability to manage conflict and build rapport with customers
- Strong attention to detail and organizational skills
- Proficiency with computers and the ability to learn new systems quickly
- Previous collections or auto finance experience preferred
Work Environment - This role is phone- and computer-based, requiring the employee to be seated for extended periods.
- Frequent speaking and close visual work, including reading data, screens, and documents.
Benefits and Perks - Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
About GLS - Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation's fastest-growing private companies.
$17.25 - $17.25 an hour
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Job Tags
Temporary work, Casual work, Immediate start, Shift work, Weekday work